Terms of Sale

Shipping

Returns

Gift Certificates

Prices, Payments and Processing

 
Shipping

Free Shipping promotion on all orders for 1 day only - Thursday 27 Feb 2020 (ends midnight).

We currently deliver to Australian addresses only.  

Delivery costs

We ship from Sydney, Australia and use Australia Post to ship our products. Shipping costs are based on the size and weight of your order.  You can find out your delivery cost by adding the items you wish to order to your cart and entering the shipping info or by entering your shipping address at the checkout.  Shipping prices are subject to change without notice.  

Delivery timeframes

Dispatch

We will dispatch your order within 2-3 business days once payment have been confirmed. 

Delivery

It usually takes 3-7 business days to deliver to Australian metro areas. It could take longer during busy periods and remote locations.  We do not guarantee or have control over delivery timeframes.

Please note, delivery timeframes may be impacted by bushfires.  See Australia Post for more information.

It is your responsibility to inspect the items to be sure damage has not occurred. Please contact us immediately upon discovering any damage.

Unfortunately we cannot make any changes once you've placed an order. This include changing the delivery option, address, or payment method. 

Packaging

Where possible, we use eco-friendly, recycled and recyclable packaging for shipping.  However due to the nature of our products and packaging guidelines by our shippers, we sometimes have to use less eco-friendly shipping packaging.

Free Shipping

Free Shipping is offered on orders with a payment over AUD$85 for delivery within Australia.  Free Shipping will be standard delivery timeframes.

Flat Rate Shipping to Sydney Metro

The $6.95 Flat Rate Shipping to Sydney Metro covers up to 500g.  Orders above 500g will be charged a flat rate of $8.95.  Delivery will be standard delivery timeframes.  Enter your postcode at the checkout for eligible areas for Sydney Metro flat rate shipping.

Returns

We gladly replace or refund if the item is defective, damaged or incorrectly supplied to you.  

Please note our hand printed and/or hand made products will have irregularities and variances in the materials, fabric, colours, prints, finishes and sizes making each item unique. Some of our colours are also hand mixed so no two items are exactly alike.  We cannot guarantee that your computer monitor and/or printer will display any colour accurately.

It is vital to follow care and maintenance instructions of your products. Not only will it maintain its quality, you will enjoy your products for longer.

We do not offer returns, exchanges or free repair for change of mind, wrong size chosen or goods that you damage by misuse, including by failure to follow care and maintenance instructions.

If you need to return an item, contact us along with your proof of purchase, order number, a description and photos of the fault to arrange a return.  We will respond quickly with instructions for how to return items from your order.

If approved, you should expect to receive your refund within five weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for the funds to be credited back to you (7 business days).

If any discounts or promotions was applied at the time of purchase, you will not receive a refund for the value of the discount. The refund will be applied only to the actual amount paid at the time of purchase.

We will refund to the credit card used to make the purchase. We will contact you if the card you used to make the purchase has expired or invalid.

 

 
Gift Certificates

Kiko & Wild gift certificates entitles the recipient to purchase products up to the nominated value from kikoandwild.com.au. The gift certificate can be used in whole or in part, and on multiple occasions.

Gift certificates cannot be reloaded, or replaced if lost or stolen. It cannot be returned, exchanged or redeemed for cash or for another gift certificate. Gift certificates are valid for 3 years from the date of purchase. After the expiry date, the card will have a nil balance.

Gift certificate balance can be checked here.

The purchaser of the gift certificate will receive an email confirming their order. The gift certificate recipient will immediately and automatically receive their electronic gift certificate as an attachment via email. The email address used is the recipient email address entered in the order. Please ensure that this email is correct.

 

 
Prices, Payments and Processing

Prices are in Australian dollars (AUD). We are currently not registered for and do not charge Australian GST (Goods and Services Tax).

We accept Amex, Visa and Mastercard.

All descriptions of products or product prices are subject to change at anytime without notice and may differ from prices available elsewhere. We shall not be liable to you or to any third-party of any modification, price change, suspension or discontinuance of our products.

We try to keep our product listings and prices up-to-date, however occasionally there may be errors and omissions that may relate to our product listings, prices, promotions, offers, product shipping charges and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in site, Social Media accounts or on any related website is inaccurate at any time without prior notice. If you have submitted your order, we will attempt to contact you within 48 hours of placing your order to cancel, order an alternative product or place a back order. If we have not been able to contact you after 48 hours, we will cancel your order and refund payments received. Refund payments typically takes up to 10 business days to complete.

We reserve the right at any time to modify or discontinue our products without notice at any time.

We accept payment through Square. See Square’s website for further information about their security and privacy policy.